Existing client or just exploring — here’s the fastest way to reach a human.
For anything detailed or account-specific, email us and we’ll reply within one business day.
Email us →That’s by design. Anything the AI isn’t confident about is routed to a human instead of guessed. Open the flagged item, confirm or correct it, and it continues. If you see the same flag repeatedly, tell us and we’ll tune the rule.
Message us right away with what changed (a new form field, a vendor format, an API update). On Growth and Custom plans this is covered; we’ll adjust the automation and confirm once it’s stable again.
Email us with the change you need. We’ll scope it, confirm whether it’s within your current plan, and give you a timeline before starting.
We’re Berlin-based and respond during EU business hours. Messages sent outside those hours are answered the next business day.
Yes — the same GDPR practices apply. Don’t paste sensitive data into email; we’ll point you to a secure channel if a support case needs real documents.